Project breakdown
This is a Example Workflow: an illustrative build, not a client engagement. Results shown are design targets.
The problem
Most support tickets were repetitive 'where is my order?' and returns questions, creating backlogs during peak season.
The solution
An AI agent verifies the customer, retrieves order data from Shopify, shares tracking, starts eligible returns and escalates edge cases with context.
Example workflow
This example workflow illustrates how AI support can be layered onto an existing helpdesk without replacing it. Agents see every AI action and can take over any conversation.
Key design choices
- Customer verification before any order data is shared
- Return eligibility checked against written policy
- Clear handoff for damaged items, disputes and VIP customers